We purchased our 2011 Regal in March of '16. We received 4 free oil changes which could be used over the next 24 months. When I arrived for my appt. I was told that it was my 4th oil change and would be my last one. I said I didn't think I had 3 previous changes and the service tech showed me all the dates. I said that was fine, because I honestly could not remember. But he made me feel like I was trying to pull a fast one. I was there 1.5 hours and left with my car. A half hour later a warning signal came up that something was wrong with my tires. I called the service tech, he said it was a sensor and to bring the car back & yes it was safe to drive. I went back, they got the mechanic that worked on my car & they reset the sensors. When I got home I looked at all of my receipts. I had been there 3 times before, but one of them was for a recall part for my seat, not an oil change. I am glad I am done dealing with the service dept. Originally I wanted my oil changed after driving the car for 6 months & they would not do it, saying that they don't change it until it is down to 20%. Well I may be old fashioned, but I will have my oil changed when I want.
My headlight burned out on my Enclave,so I called the Service Dept. asked for John Devries,explained my problem and he immediately set me me up with an appt. for that same day.My car was repaired without any problem.John kept me up to date as the repairs were being done.Thanks John Devries,maintenance team,and Schepel Buick/GMC for all your help,and quick response.
It's almost redundant filling these out, but I am happy to do it. I bought my 1st GMC from Schepel in 2006. I have had service on every car that I have bought from there also. I have NEVER had a bad experience there!!
Made appointment. Dropped vehicle off. No issues. Never heard from dealership. Within 3 hours with estimate or any thing called. Left message. Did not hear back. Wife stopped by. They advised her of price to repair but very limited info as to what was wrong. Received call 20 minutes later. With very high price to repair. After a few hundred dollars and no solution. Got vehicle back. With minimal repair work done
It took an hour and a half for an oil change and tire rotation and they didn’t even wash the vehicle we were always told that schepel takes care of the customers who purchased from there but I don’t see that I go to a dealer closer to home for my other vehicle and they treat me a lot better and get things done a lot faster and I never even purchased from them
Brought vehicle in for 15,000 mile service. Duane Purnell was great! He explained what all would be done and said it would take 1 1/2 hours. Actually it was done in 1 hour. I drive 70 miles round trip to get my service done at Schepel!!