I have a dent/key replacement policy from 2013 that I used before it ended. Schepel directed me to come in to your body shop to see what was covered and set up appt. Did that and your supervisor advised they didn't do that -but did find out the right info - that I had to go thru the insurance co etc. I did that and is being addressed as GMC doen't do the repairs. The key replacement you did handle fine. Issue is I was sent to your body shop in error. I expected Schepel would be doing the repairs- lot of run around. PS My wife asked about this a year ago and was told the body shop thing also. We wish we did not buy the $800 policy. Your body shop supervisor and Jim in service (key) were great.
I've had my car serviced at this dealership in the past and I live in Columbus, Ohio. Very impressed with the staff that when the opportunity to purchase a new vehicle arrived, I chose to work with the sales department at Schepel. The salesman (Ricky) and entire staff was fantastic!!
Rhonda was awesome and very sweet.She took the time to show me how the gadgets work inside of my new vehicle She even tried to help me find my debit card I thought I lost.I never had a dealership person so helpful before in past when I bought a vechile at a different dealership.Rhonda went above and beyond. Thank you.