This is the second time I have come to have my vehicle Bluetooth paired with my phone and it does not work. I am unable to use my phone when the vehicle is on. Your service personnel was empathic, but they are unable to fix it. There are no updates for this issue. Additionally, the 4WD does stay in that mode once the vehicle turns off. I am VERY disappointed that GMC Denali is an gasolineolic and it doesn't function like a 45K new vehicle should.
After three phone calls I was finally able to get my vehicle in and Duane Purnick took care of me and did a terrific job. Found a loaner, which earlier someone told me there was nothing available and they would not be able to get to my vehicle until early in the week. Duane told me being my vehicle was under warranty they would find me a loaner. A couple of hours later Duane called me to let me know the work was completed.
I’m just very disappointed that I’ve had so many problems with my 2013 Terrain. I just paid about $8300.00 on fixing a 2007 Yukon and a 2013 Terrain which I am now selling and definitely not replacing with a GMC.
We made an appointment a week in advance for 1:30. You sent me many, many reminders to not be late. My wife arrived at 1:15. We only needed an oil change, tire rotation and check. She waited for over an hour and a half? AND the person with the 1:45 appointment was done before her. She is not happy. If you are adamant we not be late as your time is valuable - where was the reciprocation. This is simple - Please advise if you think the visit yesterday was OK and we are being jerks complaining or you make it right. You have my email address please advise before end of today.